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Kafuche
Kafuche

Introduction

Welcome to Kafuche, Nepal’s premium multi vendor platform for branded fashion and accessories. At Kafuche, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information—whether you’re a customer shopping with us, a vendor selling through us, or simply visiting our site. Our goal is to keep your data safe while delivering a seamless and personalized experience inspired by the purity of Kafuche Lake.

We follow strict standards to comply with applicable laws, including international regulations like GDPR, CCPA, and PIPEDA where relevant. By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services. If you have questions, feel free to reach out—we’re here to help.

 

Information We Collect

We collect different types of information depending on how you interact with Kafuche. Here’s what we gather:

1. Customer Data

When you shop with us, we collect:

  • Names, email addresses, phone numbers, and shipping addresses (e.g., your home in Thamel).

  • Account credentials like usernames, passwords and security question responses (stored securely).

  • Payment details (but they are processed securely through third party payment gateways, and we do not store any payment details like card number or digital wallet information).

  • Purchase history including wishlists, carts, orders, returns and refunds.

  • Preferences or feedback (like wishlist items or reviews).

2. Vendor Data

If you’re a vendor (e.g., selling Hummel jackets), we collect:

  • Business details (company name, address, contact info).

  • Tax IDs or registration numbers for verification.

  • Bank account info for payouts.

  • Product listings, inventory, and sales data (e.g., how many Sonam scarves sold).

3. Automated Data

When you visit our site or app, we automatically collect:

  • Cookies (small files that track your activity).

  • IP addresses, device info (e.g., phone model), operating system, and browser type.

  • Browsing behavior (pages viewed, time spent, items clicked).

  • Logs (server access logs, error reports)

4. Third-Party Data

We may get info from:

  • Payment processors (e.g., Khalti confirms your payment. We do not store card numbers or digital wallet info).

  • Analytics tools (e.g., Google Analytics tracks site visits).

  • Marketing services (e.g., Facebook shows you Kafuche ads).

  • Social logins (if you sign in via Google or Facebook)

  • Advertising Networks for retargeting data 

 

How We Collect Data

We gather information in a few ways:

1. Directly from You

  • When you sign up for an account, place an order, or apply as a vendor.

  • When you contact support or leave a review.

2. Automatically

  • Through cookies and tracking tools when you browse Kafuche.

  • Via server logs that record your visit (e.g., IP address).

3. From Third Parties

  • Payment gateways share transaction details.

  • Social logins (e.g., Google or Facebook) provide basic profile info.

  • Ad networks give insights to improve our marketing.

 

Why We Collect Data

We use your information to:

1. Run Our Platform

  • Process orders (e.g., ship that Kelme jersey to Pokhara).

  • Manage vendors (e.g., verify listings, process payouts).

  • Help with customer support (e.g., track your order if it’s delayed).

2. Improve Your Experience

  • Personalize recommendations (e.g., suggest Jockey tees you might like).

  • Send marketing emails or offers (only if you agree).

  • Analyze how our site is used to make it better.

3. Stay Legal and Safe

  • Prevent fraud (e.g., flag suspicious payments).

  • Meet tax or legal requirements (e.g., report sales data if required).

 

Data Sharing & Third Parties

We don’t sell your data—ever. We only share what’s needed, and only with:

1. Vendors

  • Customers’ shipping details (e.g., name, address) so they can fulfill orders.

  • No extra info beyond what’s necessary.

2. Payment Processors

  • Partners like Khalti, eSewa, or Stripe handle your payments securely.

3. Marketing & Analytics Providers

  • Tools like Google Analytics or Facebook Pixel help us understand trends and reach you with ads.

4. Legal Requirements

  • If a court or government asks for data (e.g., during an investigation), we’ll comply as required by law.

 

Data Storage & Security

We take your data’s safety seriously:

  • Storage: Data is stored on secure servers with encryption (SSL/TLS), hosted in [location TBD—e.g., Nepal or a trusted cloud provider].

  • Security: We use strong passwords, access controls, and regular audits to keep it safe. Payments are processed through certified gateways.

  • Retention: We keep your info only as long as needed—customer data for 5 years after your last order, vendor data for 7 years for tax purposes, or as required by law. After that, it’s securely deleted.

 

Your Rights & Choices

You’re in control of your data. Here’s what you can do:

  • Access: Ask to see what info we have about you.

  • Correct: Update your name, address, or other details.

  • Delete: Request removal of your data (unless we need it for legal reasons).

  • Opt-Out: Unsubscribe from marketing emails via the link in any message.

  • Cookies: Adjust preferences in your browser or our cookie popup.

To exercise these rights, email us at privacy@kafuche.com. We’ll respond within 30 days.

 

Vendor-Specific Privacy

Vendors, your data gets special treatment:

  • How We Use It: Business details verify your identity, bank info processes payouts, and sales data tracks performance.

  • Your Duty: If you handle customer data (e.g., addresses for shipping), you must protect it too. Follow laws like GDPR or CCPA if your buyers are from those regions.

  • Sharing: We only share your info with payment processors or authorities if legally required.

 

Cookies & Tracking Technologies

We use cookies to make Kafuche work better:

  • Types:

    • Essential cookies (keep the site running, like your cart).

    • Analytics cookies (track visits, e.g., via Google Analytics).

    • Marketing cookies (show you relevant ads).

  • Control: Accept or decline non-essential cookies via our popup. Adjust settings anytime in your browser.

 

International Data Transfers

If you’re outside Nepal (or our vendors are), your data might cross borders:

  • Safeguards: We use GDPR-compliant contracts with partners and encrypt data in transit.

  • Regions: Data may go to servers in [e.g., India, EU, or US—specify based on hosting]. We ensure it’s protected wherever it goes.

 

Children’s Privacy

Kafuche isn’t meant for kids under 16. We don’t knowingly collect data from minors. If we find out we have, we’ll delete it immediately. Parents, contact us if you’re concerned.

 

Policy Updates

We might tweak this policy as Kafuche grows or laws change. If we do, we’ll:

  • Post the new version on our site.

  • Email you about big updates (if you’re a customer or vendor).
    Check the “Last Updated” date above to see the latest version.

 

Contact Us

Got questions or concerns? Reach out:

  • Email: privacy@kafuche.com

  • Phone: +977-9801180294 (9 AM–5 PM NPT)

  • Address: Kafuche Pvt. Ltd., Samakhusi, Kathmandu, Nepal

Our Data Protection Representative will handle your requests with care.