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Kafuche
Kafuche

Shipping Policy

At Kafuche, we’re dedicated to bringing branded fashion and accessories to your doorstep across Nepal with ease and trust. This Shipping Policy explains how we deliver, what it costs, and how returns work, whether you’re a customer shopping with us or a vendor selling through us. Inspired by the clarity of Kafuche Lake, we keep things simple and transparent.

Shipping Partner & Methods

Delivery Partner

We partner with trusted local courier services to deliver all orders within Nepal. They ensure your purchases reach you reliably all over the country.

Shipping Methods

  • Standard: Budget-friendly, perfect for most orders.

  • Express: Faster delivery for when you need it quick.

Platform’s Role

Kafuche manages the shipping process, but vendors are responsible for packing and preparing their products for pickup by courier service provider. We provide vendors with tools to create shipping labels and track deliveries, ensuring a smooth experience.

Processing & Delivery Times

Order Processing

  • Vendors typically process orders within 2 business days after payment confirmation (or cash-on-delivery selection).

  • Processing includes checking stock, packing your item, and handing it to courier service provider.

Delivery Estimates

  • Within Nepal:

    • Standard: 3–7 business days.

    • Express: 1–2 business days in major cities.

  • Timelines may vary slightly depending on your location (urban vs. rural) and vendor—check the estimate at checkout.

Holidays/Peak Seasons

  • Deliveries may take longer during festivals like Dashain or Tihar, or during busy shopping periods.

  • We’ll let you know via email or SMS if delays are expected.

Shipping Costs

Who Pays?

  • Free Shipping: Some vendors offer free standard shipping on orders above a certain amount—see product pages for details.

  • Customer-Paid: If shipping isn’t free, you’ll see the cost at checkout, based on your location and delivery method.

  • Vendor-Absorbed: Vendors may cover shipping during promotions, but this depends on the seller.

Calculated Costs

  • Fees are based on:

    • Package weight and size.

    • Delivery location.

    • Shipping method.

No International Fees

  • Since we only deliver within Nepal, there are no customs, duties, or international taxes to worry about.

Order Tracking & Communication

Tracking Information

  • When your order ships, the vendor may provide a tracking number via courier service provider.

  • Access the tracking link in your Kafuche account, email, or SMS.

Customer Notifications

  • Order Confirmed: Email/SMS when you place your order.

  • Dispatched: Update with tracking info when the courier service provider picks up your package.

  • Out for Delivery: Alert when your order is on its way to you.

  • Delivered: Confirmation when you receive it.

Shipping Restrictions

Prohibited Items

Vendors cannot ship:

  • Hazardous materials (e.g., flammable liquids).

  • Illegal goods (e.g., counterfeit products).

  • Perishable items or anything banned by Nepali law.
    Kafuche reviews all listings to ensure compliance.

Delivery Limits

  • We deliver within Nepal only, covering urban hubs like Kathmandu and remote areas, subject to courier service provider’s reach.

  • Some rural locations may have longer delivery times—check at checkout.

Lost, Damaged, or Undelivered Packages

Vendor Responsibilities

  • If a package is lost or damaged during transit, the vendor must:

    • Send a replacement (if in stock) or issue a full refund within 7 business days.

    • Coordinate with courier service provider to investigate the issue.

  • Kafuche oversees this to ensure it’s handled fairly. Kafuche may step in to coordinate with courier service provider to investigate the case of non-delivery.

Customer Responsibilities

  • Incorrect Addresses: Verify your address at checkout. If it’s wrong, contact us within 24 hours of ordering to fix it. Incorrect addresses will lead to extra shipping fees.

  • Missed Deliveries: Respond to courier service provider’s delivery attempts (e.g., answer their call). After 3 failed attempts, the package may return to the vendor, and you’ll need to pay for reshipping.

  • Non-receipt of Delivery: If you deny to receive the package when delivered to you, you will be liable to pay the incurred shipping cost. These charges may be compounded on the base rate if not paid duly.

Claims Process

  • Report lost, damaged, or undelivered orders within 7 days of the estimated delivery date.

  • How to report:

    1. Email support@kafuche.com with your order ID (e.g., KAF12345).

    2. Include photos of damaged items (if applicable) or explain the issue.

    3. We’ll work with the vendor and courier service provider to resolve it within 5–10 business days.

Returns & Exchanges

Return Shipping Costs

  • Defective/Wrong Items: The vendor covers return shipping via courier service provider.

  • Kafuche Errors: If we make a mistake (e.g., wrong order dispatched), we cover all costs.

Restocking Fees

  • No fees for defective or incorrect items.

Process

  1. Email support@kafuche.com within 7 days of receiving your order.

  2. Provide your order ID and reason.

  3. The vendor will arrange a courier service provider pickup (if they cover shipping) or provide instructions.

  4. Pack the item securely (unused, with tags) and return it within 5 days of approval.

  5. Refunds/exchanges are processed within 5–10 business days after the vendor receives the return.

Local Pickup Options

Vendor Participation

  • Some vendors may offer local pickup at their store or warehouse.

  • Look for a “Pickup Available” option on product pages at checkout.

Customer Guidelines

  • Bring a valid ID (e.g., citizenship card) matching your order name.

  • Pick up within 3 business days of notification, during the vendor’s hours (e.g., 10 AM–5 PM).

  • If you miss the pickup window, the vendor may ship via courier service provider, and you’ll pay shipping fees.

Policy Updates

We may update this Shipping Policy to improve our services or adapt to new regulations. If we do:

  • The new version will be posted on our website (kafuche.com).

  • We’ll email customers and vendors about major changes at least 7 days in advance.

  • Check the “Last Updated” date above for the latest version.

Contact Information

For shipping-related questions or issues:

  • Email: support@kafuche.com

  • Phone: +977-1-555-1234 (9 AM–5 PM NPT)

  • Address: Kafuche Pvt. Ltd., Thamel, Kathmandu, Nepal

Vendors, use your Kafuche dashboard for direct support. We’ll respond within 24–48 hours to resolve any concerns.